If you need to return an item bought on this site for any reason, we will happily refund the purchase or exchange the item for something else. Please get in touch about your return and for further details on our Contact Page.
If you have purchased online and no longer want the item for any reason, return the item to us. if reasonable care of the goods has been taken by the buyer (and the piece not been worn – yes, we can tell), we will exchange / refund the item. Notice of the exchange must be received within seven days after the day after receipt of the item. The buyer pays return postage costs for remorse or wrongly ordered returns. If you wish to exchange the item please contact us first via email or telephone so we can arrange that with you.
Always contact us first before returning an item for any reason –
If you purchased your item from our events stand and wish to return it, we only offer an exchange or credit note. No cash will be refunded or offered for items purchased outside of this website.
The consumer must have taken ‘reasonable care’ of the product before return. Any original packing and labels are to be included with the return where possible.
Notice of the exchange must be received within seven days after the day after receipt of the item.
Faulty or damaged goods must be notified within seven days after the day after receipt of the order. A full refund or exchange will be given. The faulty or damaged item will need to be returned to us, and the final assessment will be made by Razzle Dazzle. For faulty or damaged items (not including unreasonable wear & tear due to misuse of the item) we will refund all costs incurred including return postage up to £3.99 maximum.
We recommend that all parcels are sent with at least Proof of Postage or a tracking number. Razzle Dazzle will not refund or exchange an item until it is received by us. The returned item is the responsibility of the sender until it is safely delivered to us or it’s whereabouts can be tracked and verified.
IAW trading standards, refunds will be issued within 15 days of receipt of the returned item unless the return is disputed.
All items bought on other shopping channels (i.e. ebay / Amazon etc) must be returned via their own returns policy.
None of these policies affect your online purchasing rights IAW trading standards.
All refunds & exchanges are at the discretion of Razzle Dazzle